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Dear Experts,
Can someone please help to explain the process flow for Continuity programs?
As my testing, i setup Continuity programs as Bill upfront.
Setup on Call center parameters.
My scenario:
1. Create Continuity sales order
2. Run "Process continuity payments": Message: Continuity billing has finished. 0 payments processed.
3. Run "Create continuity child orders": 4 Sales order are created as Continuity program but has validation error: "Validating payments for authorization, At least one payment must be provided."
4. Invoice Continuity sales order
Only revenue and account payable are recorded
5. Invoice child order.
- COGS, Inventory issued, additional charge and Payment for additional charge:
=> My question:
A. I have to manually make the payment for Continuity sales order invoice?
If the customer already paid the money upfront via VISA, how to process it without using AR Payment journal?
I assume "Process continuity payments" should do the work, but there is 0 payment processed. Is there any missing setup?
B. Base on the explanation for : "Revenue journal name: The journal name to use when money is transferred from parent revenue accounts to child revenue accounts. This field is used only for upfront billing that uses a payment schedule."
=> How to trigger this function?
I run other batch jobs ( Close continuity parent lines and orders, Continuity update batch) for Continuity but there is no out come.
Thank in advance,
Best regards,
Thu,
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