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Finance | Project Operations, Human Resources, ...
Suggested Answer

Customer advance feature is not applicable for Fixed price projects

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Posted on by 5

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  • Syed Fahad Naseem Profile Picture
    5 on at
    RE: Customer advance feature is not applicable for Fixed price projects

    Hi Gurus,

    I am facing this issue, can anyone help me in this regard,

    Regards,

  • André Arnaud de Calavon Profile Picture
    300,716 Super User 2025 Season 2 on at
    RE: Customer advance feature is not applicable for Fixed price projects

    Hi Syed,

    If you have a fixed price project, you can only send on-account invoices (milestones). If you are not using a fixed price project, can you then tell us what setup you have and what steps you did to get this error?

  • Syed Fahad Naseem Profile Picture
    5 on at
    RE: Customer advance feature is not applicable for Fixed price projects

    Hi Andre,

    I am using Fixed price project and during customer advance from Manage>Customer advance i am facing this error, as per your statement you said only on-account invoices, so how can we tackle the customer advances in this (Fixed-Price Project) case, could you please advise.

    Regards,

    Syed Fahad Naseem

  • Suggested answer
    Gaurangkumar Jani Profile Picture
    4,526 User Group Leader on at
    RE: Customer advance feature is not applicable for Fixed price projects

    Hi @Syed Fahad Naseem

    This feature is disabled in version 10.0.31 you can check and issue on LCS.

    pastedimage1684228951248v1.png

    There is possibility to get a new feature in near future as per below update from LCS:

    pastedimage1684228998099v2.png

    In the meanwhile, business can create a separate milestone as Advance Invoice, but we can not deduct that advance from remain milestone. It means entire contract value will be Advance Milestone + Regular Milestones.

    Please let us know if this helps.

    Thanks, 

  • Syed Fahad Naseem Profile Picture
    5 on at
    RE: Customer advance feature is not applicable for Fixed price projects

    Hi, Gaurangkumar Jani

    Thanks for your response.

    Regards,

    Syed Fahad Naseem

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