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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / What platforms are mos...
Customer experience | Sales, Customer Insights,...
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What platforms are most commonly replaced during migrations to Dynamics 365?

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Posted on by AM-11070647-0 8

Hi Everyone,

I’m conducting a research study on Dynamics 365 adoption patterns and would love your insights.

In your experience or observation, what platforms are most commonly replaced when organizations migrate to Dynamics 365 (CRM, F&O, or Business Central)?Additionally:

  • Are there any trends based on industry or company size?
  • Have you seen any notable shifts in the past couple of years in terms of where migrations are coming from?
  • Are there common challenges or opportunities during such transitions?

Your responses will really help shape a broader market view, and I’d be happy to share a summary of the insights gathered.

Thanks in advance!

Categories:
Microsoft Dynamics CRM
I have the same question (0)
  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at
    Hey!
     
    Perhaps the most important trends & Challenges are:
    - For companies that come from outside the Microsoft's environment, get awareness that it's not only Dynamics 365. They will also need several Azure functionalities and configuration.
    - Getting the right partners to perform tasks.  When you need assistance on something, Microsoft Support might be able to assist, but in some situations the issue is due to not taking into consideration Proof of Concept/Testing/Other products to integrate or migrate. And this is where working with partners is really relevant.
    - For companies still operating old versions of software or OnPrem software, switing to cloud mentality:  Your users are not only on your local domain, you'll need EntraID users.  Running PowerAutomate to perform actions (and not local tasks/jobs).
     
    Regards,
  • Verified answer
    Hamza H Profile Picture
    Hamza H 1,826 Super User 2026 Season 1 on at
    Hi,

    Most Replaced Platforms
    • CRM: Salesforce, SAP CRM, Oracle Siebel, Zoho
    • F&O: SAP ECC, Oracle EBS, JD Edwards, legacy AS/400
    • Business Central: QuickBooks, Sage, NAV, GP
    Trends by Industry & Size
    • Enterprise: F&O replaces SAP/Oracle (manufacturing, retail, public sector)
    • Mid-Market: Business Central replaces QuickBooks/Sage (services, distribution)
    • SMBs: CRM replaces Zoho/HubSpot/Excel (B2B, nonprofit, tech)
    Recent Shifts
    • Salesforce to Dynamics CRM for Microsoft integration
    • NAV/GP to Business Central
    • SAP ECC to F&O (post S/4HANA shift)
    Challenges & Opportunities
    • Challenges: Change resistance, data migration, licensing confusion
    • Opportunities: M365 integration, unified data, modular rollout

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