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Customer experience | Sales, Customer Insights,...
Answered

How to upgrade to new e-maileditor

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Posted on by

Hi community,

A question about Dynamics Marketing. We are still working in the old e-maileditor. We had our reasons to wait a bit longer to upgrade. Now we're ready to upgrade to the new e-maileditor. But now I can't find how to upgrade. The message on top of the e-mail refers to the page below, but there is only information on how to customize, not how to upgrade.

docs.microsoft.com/.../email-designer-customization 

Anyone an idea where the switch is to upgrade to the new editor?

Thanks!

Wietse

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi Wietse,

    Would you please specify the version of Dynamics 365 Marketing you are using now?

    The new designer can be accessed when the version is up-to-date.

    Here is the latest version.

    pastedimage1648104600618v1.png

  • WietsevN Profile Picture
    on at

    Hi Nya,

    Thanks for reaching out. We were indeed on an older version, but are now updated to the latest version. Do you also know where I can perform the upgrade?

    Regards,

    Wietse

  • WietsevN Profile Picture
    on at

    Hi,

    Anyone an idea? Or do I need to go to Microsoft directly?

    Chears!

  • Nya Profile Picture
    29,060 on at

    Hi,

    Would you please attach a screenshot of the email designer you are using now?

    Take the entire designer like this.

    pastedimage1648543091343v1.png

  • WietsevN Profile Picture
    on at

    Hi Nya,

    Thanks for helping me out on this. Its in Dutch, but I guess you get the idea.

    We're on version 1.81.2003.0

    202203-Old-Editor.jpg

  • Verified answer
    Nya Profile Picture
    29,060 on at

    Hi,

    Please click on this drop down list and check if there is a form for the new designer.

    pastedimage1648695926375v1.png

  • WietsevN Profile Picture
    on at

    Hi Nya, the new designer was in the drop down. Every user had to click on that to switch to the new designer.

    Many thanks for your help!

    Regards Wietse

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