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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM for Phone Notes Gr...
Microsoft Dynamics CRM (Archived)

CRM for Phone Notes Grid Error - "This view is unavailable"

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Posted on by Community Member

Hi all,

I have encountered an issue that i cannot resolve when trying to display the notes grid on a form for the mobile client.

The error occurs whenever i go onto the notes tab, then immediately takes me out of the record.

The error message that is given is "This view is unavailable".

Now I've looked through all the properties on the form, tab, section and the notes grid as well I and I can't seem to see anything to resolve this issue.

Could anyone please shed some light onto why this is happening?

Thank you.

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  • Varadarajan_84 Profile Picture
    Varadarajan_84 on at
    RE: CRM for Phone Notes Grid Error - "This view is unavailable"

    Hello Brad,

    Refer this Blog: blog.sonomapartners.com/.../my-experience-with-mobile-crm-2016-and-making-it-work.html

    Error - This view is unavailable.

    While swiping around the app, we would occasionally see this message: "Error - This view is unavailable." I attempted to use the mobile app logging to help identify which view or which entity was causing the issue, but nothing there. I ended up identifying the next screen which was the activities entity. After reviewing all the available views, some of the system views were disabled as a part of a previous deployment. It looks like the mobile apps are looking for specific views to be available. Once we activated the "All Open Activities" and "My Activities" views, the errors disappeared.

    Thanks,

  • markpb52 Profile Picture
    markpb52 23 on at
    RE: CRM for Phone Notes Grid Error - "This view is unavailable"

    We just upgraded to CRM 2016 from 2015 and we are seeing the same issue.  Likewise, any help would be appreciated.

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