Embed a chat widget in a power page

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Posted on by DavidBest

With the new updates to Portal and Power Pages following the instructions on how to embed a chat widget to a portal/page are no longer working for me. https://learn.microsoft.com/en-gb/dynamics365/customer-service/embed-chat-widget-portal

I can create a content snippet for the chat widget code in power pages but following the available documentation it fails to render. Is there an additional step now required?

Regards,

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Dengliang Li Microsoft Employee on at

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Hi,

The official documentation you refer to provides two ways to embed a chat widget.
1. I encountered the same issue as you when I embedded the chat widget using the Power Apps portal.

Then I solved the problem using the Synchronization Portal configuration.

2. I pasted the code for the chat widget into the HTML source code <body> of the website

There were no problems and the chat widget displayed normally.

This is an official document about the chat widget not loading on the portal, please refer to it and I hope it helps you.
Chat widget doesn't load on the portal - Dynamics 365 Customer Service | Microsoft Learn

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Dengliang Li

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DavidBest 49 on at

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Thank you Denliang,

I can confirm that by embedding the script in the HTML source <body> using vs code has solved this for me.

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