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Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / Customization: Selecti...
Microsoft Dynamics SL (Archived)

Customization: Selecting Certain Labels/Fields Cause Screen to Crash

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Posted on by JustinOP 420

Hi Folks,

I'm customizing the Project Maintenance and the Contract Maintenance screens, but I have fields (in some cases Labels and in some cases the Custom Field itself) that after they have been placed and activated, whenever I try to move the label/field (IE, place it on a more respective spot on the screen), it crashes my application screen and gives me the following message:

"PA - Project Maintenance has encountered a problem and needs to close.  We are sorry for the inconvenience."

Effectively, I'm locked out of accessing this field again! I try to F4 and access it from the Properties menu but the same crash result occurs.

Wondering if anyone has any tips for how to reset these fields or fix the error?

Many thanks,

Justin

*This post is locked for comments

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Customization: Selecting Certain Labels/Fields Cause Screen to Crash

    Justin,

    I am curious if this customization was applied prior to SL 7.0 and was inherited with an upgrade to 7.0 or if it was a new customization done under 7.0.  Do those screens open just fine with your customizations in place and the issue only happens if you go into customization mode again and try to drag the new fields?  At least that is the way I am reading what you are saying.

    If the customizations were done with Customization Manager you should be able to enter customization mode and select remove changes to take these out and start over again.  I realize this is a bit of a harsh approach.

    As a last resort, you can delete the customization and start over again by executing the following SQL command against your system database:

    delete from customvba where screened = 'nnnnnnn'

    substitute the screen id shown in the header of the offending screen for the nnnnnnn in the above command.

    I have not tried to customize those screens under 7.0 but I have customized various AR screens and cannot reproduce your problem with those screens.

  • JustinOP Profile Picture
    JustinOP 420 on at
    RE: Customization: Selecting Certain Labels/Fields Cause Screen to Crash

    I never got an official response, were hoping to upgrade soon, so I'm hoping its buried in the future patch notes.

  • Candice82 Profile Picture
    Candice82 2 on at
    RE: Customization: Selecting Certain Labels/Fields Cause Screen to Crash

    Did you ever find a solution? I have the same problem.

    If I open the screen and try to access the properties window, it crashes.

  • Tracy Meyer Profile Picture
    Tracy Meyer 10 on at
    RE: Customization: Selecting Certain Labels/Fields Cause Screen to Crash

    Hello Justin.  I understand you are on version 7, can you be more specific and provide the build from Dynamics SL Help About.  By chance do any of your object names have spaces in them?  If yes, try to get rid of the spaces.

  • JustinOP Profile Picture
    JustinOP 420 on at
    RE: Customization: Selecting Certain Labels/Fields Cause Screen to Crash

    Hi Juan - I'm working on SL Version 7.

  • Apps Mexico Profile Picture
    Apps Mexico 1,090 on at
    RE: Customization: Selecting Certain Labels/Fields Cause Screen to Crash

    Which SL version do you have?

    Apps Mexico

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