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Pass variables details from Omnichannel Chat workstream to Customer Voice survey

Posted on by 14
Hi
 
Does anyone know if we can pass variables (e.g. Agent Name, customer name etc.) from a Omnichannel Chat workstream to /post survey/ using Customer Voice form? We'd like to show the survey inline after the chat session ends and not via emial link.
 
Thanks
 
Jas
 
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Pass variables details from Omnichannel Chat workstream to Customer Voice survey
    Hi,
     
    Unfortunately, I'm afraid that's not possible.
    To inline a post conversation survey in live chat, you can refer to the following image.
     
    However, it is not possible to pass context variables from the live chat into the survey.
    For personalized variables in the survey, default values can be set. These personalization variables can be dynamically populated when the survey is sent via Power Automate Flow.
     
    For surveys in live chat, the personalization variables show default values.
     
     
    Best Regards,
    Dengliang Li

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