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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Custom Channel (whatsa...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Custom Channel (whatsapp) frequency cap (real time marketing)

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Posted on by Barak 10

Hi 
The frequency cap screen in real-time marketing includes email,sms. push notiifcations.

We created custome channel for whatsapp - how can i set frequency cap?

Thanks

  • Suggested answer
    Will Genge Profile Picture
    Will Genge Moderator on at

    Hi Barak,

    Today, there is no way to set a frequency cap on custom channels. It is on our roadmap to add this support, but I don't have a specific timeline at this point.

    Thanks,

    Will Genge, PM, Microsoft

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