Combining shipments from two different customers with the same bill-to customer doesn't work.

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Posted on by Joel95

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Combining shipments from two different customers with the same bill-to customer doesn't work. Below, I will provide an overview of the settings.

The two customers have the following settings:

After I shipped the two orders, I go to 'combine shipments' and fill in the settings below:

I get the following messege:

When I choose the option 'shipment invoicing', the system will find the two sales orders and I can send them seperatly to the 'bill-to customer'.

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Dynamics 365 Business Central

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Valentin Castravet 32,214 Super User 2026 Season 1 on at

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It looks like you have a customization that's been made to this function. As far as I know the Combine-Type is not a default field on the Customer Card or on the Sales Order. In your screenshot you have this field visible. If this function has been customized to work with different sell-to vs bill-to customers, I would ask whoever created it to troubleshoot as perhaps the issue is with the customization.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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Jun Wang 8,210 Moderator on at

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for your reference on the out of box combine shipments processes.

https://learn.microsoft.com/en-us/dynamics365/business-central/sales-how-to-combine-shipments-on-a-single-invoice

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YUN ZHU 99,090 Super User 2026 Season 1 on at

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Just adding a simple test that hopefully gives you some hints.

How to use Combine Shipments in Dynamics 365 Business Central

https://yzhums.com/19671/

Thanks

ZHU

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KasparsSemjonovs 4,817 Super User 2026 Season 1 on at

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Ask this the developer who created these modifications or the vendor if this is some 3rd party add-on.

But in reality - imagine, that You have a chain of shops, where all Bill-to is the headquaters. If 2 different chain shops order items, they would need to be delivered to different locations. I guess Your business is a bit different, if this kind of modification was needed.

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