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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / File Could Not Be Uplo...
Microsoft Dynamics CRM (Archived)

File Could Not Be Uploaded. The attachment is too large. The maximum file size allowed is 8192 kilobytes.

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Posted on by Milan Hingu 375

Hello there,

I am at strange behaviour of CRM online.

When i am creating Mail Merge Template and i upload a word document worth size of 80KB, i got error like File Could Not Be Uploaded. The attachment is too large. The maximum file size allowed is 8192 kilobytes.

But my file size is 80KB.

What may be the problem here ? Frustrated.

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I have the same question (0)
  • Pankaj Vohra Profile Picture
    Pankaj Vohra on at
    RE: File Could Not Be Uploaded. The attachment is too large. The maximum file size allowed is 8192 kilobytes.

    In our case, this issue was happening when we try to upload a word document as a template. 

    As per https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/work-mail-merge-templates

    Only Word .xml documents can be used as templates.

    Could you confirm that the template you are trying to use is a Word .xml document? To verify, Open the document and click on "Save As" and verify that the Type is "Word XML Document" and not "Word Document"

  • Verified answer
    Milan Hingu Profile Picture
    Milan Hingu 375 on at
    RE: File Could Not Be Uploaded. The attachment is too large. The maximum file size allowed is 8192 kilobytes.

    Got the answer... Firstly you need to save Mail Merge Template and then upload the file.It works.

  • Bas van de Sande Profile Picture
    Bas van de Sande 4,383 on at
    RE: File Could Not Be Uploaded. The attachment is too large. The maximum file size allowed is 8192 kilobytes.

    Hi Milan,

    have you checked the email settings under system settings  in CRM?

    Ben Hosking wrote a nice blog about a similar case: crmbusiness.wordpress.com/.../crm2013-error-the-file-is-too-large-and-cannot-be-uploaded-please-reduce-the-size-of-the-file-and-try-again

    Bas

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