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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Microsoft Dynamics Mar...
Customer experience | Sales, Customer Insights,...
Answered

Microsoft Dynamics Marketing: error preventing customer journeys to go live

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Posted on by Community Member

Hi,

When trying to push a customer journey live, I received the following error message: "Your Customer journeys are using too many resources. Consider deactivating or eliminating customer journeys you no longer use. If you need help, contact us."

pastedimage1622519201439v1.png

This prompt is preventing me from publishing journeys. Does anyone know about limitations in the amount of customer journeys and segments you can have? and is it a hard-coded stop when you exceed it? it sure looks like it.

What would be the best way forward?
Thanks,

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  • Verified answer
    Nya Profile Picture
    Nya 29,064 on at

    Hi,

    Here is a documentation about the usage limits for Marketing features.

    Fair use policy (Dynamics 365 Marketing) | Microsoft Docs

    Please refer to it to check if the resources used in your customer journeys exceed these limits.

    If yes, please follow the error message to deactivate or eliminate customer journeys you no longer use.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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