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Microsoft Dynamics CRM (Archived)

Editable Subgrid showing lock symbol for all fields

Posted on by 65

I have configured a subgrid of contacts to be editable on the account entity (using the vanilla setup and logged in as a System Administrator) but when I select a row in the subgrid all fields are shown with a lock symbol next to it and cannot be edited.

Running CRM 365 onPremise. Fields include Full name and Email.

This seems like a very straight forward thing to get running but is proving to be anything but.

*This post is locked for comments

  • Suggested answer
    StefanS365 Profile Picture
    StefanS365 3,573 Most Valuable Professional on at
    RE: Editable Subgrid showing lock symbol for all fields

    Hi Troy,

    Full Name is a composite field and can't be edited in an editable grid.

    Reference: community.dynamics.com/.../configuring-editable-grids-in-dynamics-365

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Editable Subgrid showing lock symbol for all fields

    To Edit field in subgrid security role assigned to user need following permissions:

    1) Security Role -> Customization tab -> Entity -> Read Privilege -> Organization level Permission

           2) Security Role -> Customization tab -> Fields -> Read Privilege -> Organization level Permission

         If those privilege are given to security role which is assigned to user then user will be able to access fields in editable           grid

         If answer is helpful please mark as verified.

    Dhruv Patel.

    Microsoft Dynamic CRM Consultant (MCP)

  • CRM Thirsty Profile Picture
    CRM Thirsty 32 on at
    RE: Editable Subgrid showing lock symbol for all fields

    Thanks Troy for this update.

    Will wait till the next update to see if that does the trick for us.

    Appreciate your follow up.

    Regards,

    JB

  • Troy Adams Profile Picture
    Troy Adams 65 on at
    RE: Editable Subgrid showing lock symbol for all fields

    Hi JB, somehow the editable grid just started working. I suspect it was some IE update that has been released but we cannot be certain.

    We tested the setup just a week ago and found it to be working as expected.

    Sorry, this probably doesn't help you much.

  • CRM Thirsty Profile Picture
    CRM Thirsty 32 on at
    RE: Editable Subgrid showing lock symbol for all fields

    Hi Troy,

    Have you manged to get solution for this issue.

    Once upgraded, our Account, Opportunity and Cases editable grid fields are all locked down. Even if there is no custom coding. They all are read fields on the form and no other security applied on these fields.

    Post upgrade we also get some red line box on the Activities and Notes tab but it's not a show stopper at the moment like locked editable grid.

    You help will be greatly appreciated. 

    Regards,

    JB

  • Troy Adams Profile Picture
    Troy Adams 65 on at
    RE: Editable Subgrid showing lock symbol for all fields

    You can see from the screen grab that there are several fields all behaving the same. I am set up as a System Administrator so it is not permissions. It is a vanilla organization with no customisations, apart from setting the view as editable, so it is not basic configuration.

  • Zohaib Uddin Khan Profile Picture
    Zohaib Uddin Khan 2,811 on at
    RE: Editable Subgrid showing lock symbol for all fields

    Full name can't be edited from the CRM. Only first name, middle name and last name can be edited which will automatically update the full name.

    Plus, who is the owner of the record? May be, you don't have permission to update that record because of the security role.

  • Troy Adams Profile Picture
    Troy Adams 65 on at
    RE: Editable Subgrid showing lock symbol for all fields

    This is a vanilla organization. No jscript, no business rules, no custom fields.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Editable Subgrid showing lock symbol for all fields

    Refer this:

    community.dynamics.com/.../dynamics-365-editable-grids

  • Nithya Gopinath Profile Picture
    Nithya Gopinath 17,074 on at
    RE: Editable Subgrid showing lock symbol for all fields

    Hi Troy Adams,

    Have you written any Javascript or business rule on the entity? Or it might be the problem with some fields.

    See: community.dynamics.com/.../226874

    Hope this helps.

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