Dynamics Community Forum Thread Details

Timeline Error

Hi,

Please try to open the browser developer tool and refresh the page to see if there are any wrong requests under the network. If so, please give an error message.

If your error message looks like the following, it is a timeline limitation:

{"error":{"code":"0x8004430d","message":"Number of link entities in query exceeded maximum limit.","innererror":{"message":"Number of link entities in query exceeded maximum limit."

You can take the following measures:

Mitigation

Mitigation 1

You can contact the customer support and provide the details about this error and ask them to increase the QueryLinkEntityLimit setting for your organization.

Note: This setting will affect all calls in the organization that have link-entities and might decrease performance for calls that have very high link-entity count. However, the performance hit should not be significant if we are increasing the limit by a single digit.

Mitigation 2

If the customer has created custom activities and is using card forms for them, they can disable the card forms in order to reduce the number of link-entities in the batch request. This can be achieved by doing the following steps:

Go to the Timeline settings for UCI (on the form editor of the entity with issues, double click on the timeline section and the settings should open).
In the Activities tab, Additional Options section, look for all custom activities that have a card form.
Change the selection to 'Select Card Form' - this will disable the card form.

It is also possible to not include a custom activity at all in the timeline if it is not useful:

Go to the Timeline settings for UCI.
In the Activities tab, Filter By section, instead of 'Show all' select 'Show selected'.
Deselect the custom activities that are going to be removed from the timeline.