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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Move Activity From Par...
Microsoft Dynamics CRM (Archived)

Move Activity From Parent Case to Child Case

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Posted on by Rida 125

Hi EveryOne,

My client wants to move all the activity existing on The parent Case to Child .

So ,how can we not copy all the notes/activities but linked them to new Child records.

K R .

*This post is locked for comments

  • Rida Profile Picture
    Rida 125 on at
    RE: Move Activity From Parent Case to Child Case

    Rajkumar

    Thank you for your answer but i want to add a new button to clone a case , but in the activity i don't want to duplicate them but just show the parent's activity in the cloned case.

  • Suggested answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at
    RE: Move Activity From Parent Case to Child Case

    Once you merge cases it will belong to one case including all activities but except email.

    This is the CRM OOB behaviour

    Refer the following thread:

    community.dynamics.com/.../142993

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