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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Outlook 2013 crashes a...
Microsoft Dynamics CRM (Archived)

Outlook 2013 crashes after installing Dynamics 365 outlook plugin

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Posted on by Sudeep 75

Hi,

We just upgraded our client from Microsoft Dynamics CRM 2011 to Microsoft Dynamics 365. After the upgrade, we updated their Outlook 2013 with the new Dynamics 365 outlook client. Since adding the plugin to Outlook 2013, there are several users reporting outlook crashes, outlook not responding etc. 

The only way the outlook works fine is if we uninstall the plugin. But for some users it is running perfectly fine.

I would request some-one to provide me a solution with which all the users can use the CRM plugin with Outlook without their outlook crashing. 

Many users are currently working without the plugin which hampers their work.

A speedy solution is recommended. 

Kindly let me know.

Thanks 

SK

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  • Sudeep Profile Picture
    Sudeep 75 on at
    RE: Outlook 2013 crashes after installing Dynamics 365 outlook plugin

    I had turned on tracing on machine to catch what exactly is going wrong and following is the trace of the error just before the outlook crashed again:

    # CRM Tracing Version 1.1 Unmanaged

    # LocalTime: 2017-09-07 14:15:49.168

    # Categories: *:Error

    # Schedule: No registry key - using default value: Daily

    # ComputerName: XYZ

    # CRMVersion: 8.2.0001.0176

    [2017-09-07 14:15:49.168] Process:OUTLOOK |Thread:10356 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrReopenMAPIMessage File: common.cpp Line: 1690

    >hr = 0x80070057

    [2017-09-07 14:15:49.193] Process:OUTLOOK |Thread:10356 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrReopenMAPIMessage File: common.cpp Line: 1690

    >hr = 0x80070057

    [2017-09-07 14:16:08.41] Process:OUTLOOK |Thread:8512 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMAPIEventsListener::Run File: MapiEventsListener.cpp Line: 672

    >hr = 0x8004010f

    [2017-09-07 14:16:24.297] Process:OUTLOOK |Thread:8512 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrGetMessageIdFromMessage File: EmailHelper.cpp Line: 2512

    >hr = 0x8004010f

    [2017-09-07 14:16:24.297] Process:OUTLOOK |Thread:8512 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrGetMessageIdFromMessage File: EmailHelper.cpp Line: 2533

    >hr = 0x8004010f

    [2017-09-07 14:18:42.990] Process:OUTLOOK |Thread:10356 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrReopenMAPIMessage File: common.cpp Line: 1690

    >hr = 0x80070057

    [2017-09-07 14:18:43.12] Process:OUTLOOK |Thread:10356 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrReopenMAPIMessage File: common.cpp Line: 1690

    >hr = 0x80070057

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