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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Email Tracking
Customer experience | Sales, Customer Insights,...
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Email Tracking

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Posted on by MDS 1,779
Hello,
 
We would like to automatically track all email with the exception of internal (user to user) emails. Can this be achieved?
 
Thanks in advance.
  • AdamTravers Profile Picture
    AdamTravers 25 on at
    Email Tracking
    Hi,
     
    Email Tracking is against the Contact record and not users or do you have Contacts in your Environment with the Users email address in there? 
  • MDS Profile Picture
    MDS 1,779 on at
    Email Tracking
    Hi - if anyone could offer any insight, it would be greatly appreciated.

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