Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Unanswered

Email Tracking

Posted on by 1,779
Hello,
 
We would like to automatically track all email with the exception of internal (user to user) emails. Can this be achieved?
 
Thanks in advance.
  • AdamTravers Profile Picture
    AdamTravers 25 on at
    Email Tracking
    Hi,
     
    Email Tracking is against the Contact record and not users or do you have Contacts in your Environment with the Users email address in there? 
  • MDS Profile Picture
    MDS 1,779 on at
    Email Tracking
    Hi - if anyone could offer any insight, it would be greatly appreciated.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

New! Quick response templatesâš¡

Save time with the new custom templates!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,188 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,030 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans