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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / D365 Omnichannel chatw...
Service | Customer Service, Contact Center, Fie...
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D365 Omnichannel chatwidget "Start a chat proactively"

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Posted on by David Rumel
Hello,
 
We are currently using the proactive chat.
Unfortunately, we have the problem that the proactive chat is displayed even when the widget is offline, as this is defined in the working hours.
How can we fix this problem?
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    D365 Omnichannel chatwidget "Start a chat proactively"
    Hi,
     
    You can try unchecking the Show widget outside of operating hours option. This will enable the chat widget to be displayed only during operating hours.
     
    Best Regards,
    Dengliang Li
     

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