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ReportHas anyone resolved this type of issue?
Issue:
User is able to track emails however in some instances the user receives the following
Error message:
An unknown error occurred while synchronizing data to outlook.Item Name = ….
System Configuration:
User OS: Windows 10
User Email Client: Outlook 2016
Email Server: Microsoft Exchange Server 2010 V14.2.247.5
CRM: Microsoft Dynamics CRM 2016 on-premise (CRMVersion: 8.0.0000.1088)
Outlook Add-In: Microsoft Dynamics 365 for Outlook (http://go.microsoft.com/fwlink/?LinkID=620443&clcid=0x409)
Trace Log Details:
The trace files found in c:\users\....\AppData\Local\Microsoft\MSCRM\Traces show as the last entry prior to the display of the error message.
>Linked attribute 'activityid' not found on linked entity type 'email' in a view for 'activitypointer' [2017-09-12 12:30:52.776] Process:OUTLOOK |Organization:c4b12e8f-fa7f-454f-8ffd-5cebabe0c5d8 |Thread: 26 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 | ProgressDialogForOutlook.Microsoft.Crm.Application.SMWrappers.IProgressDialogForOutlook.SetDetailedErrorMessage ilOffset = 0x0 at ProgressDialogForOutlook.Microsoft.Crm.Application.SMWrappers.IProgressDialogForOutlook.SetDetailedErrorMessage(String entityType, String entityName, Boolean warning, String errorMessage, String entryId, String storeId, String crmId, Int32 entityObjectTypeCode, Boolean showDialog) ilOffset = 0x0 at ThreadsSupport.ExecuteThreadProc(ThreadProc threadProc, IntPtr parameter) ilOffset = 0x0 >crm id :'', Error:An unknown error occurred while synchronizing data to Outlook.
Steps taken to resolve:
1) Repair of installed Microsoft Dynamics 365 for Outlook - Did not work
2) Uninstall, Reboot and reinstall - Did not work.
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