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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Dependents option miss...
Microsoft Dynamics GP (Archived)

Dependents option missing from Go To on Health Insurance Enrollment Window

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Posted on by Rochelle Mausteller 773

Our customer upgraded to GP2015 over the weekend.  Since the upgrade, they are no longer to get to the Employee Benefit Dependents window.  The go-to on the Health Insurance Enrollment window does not include dependents as a possible choice.  It used to work in their prior GP version.  I have tried logging in as sa, and sa does not have it available either.

Thank you for any recommendations 

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  • Suggested answer
    Terry R Heley Profile Picture
    Terry R Heley Microsoft Employee on at

    Hi Rochelle, off the enrollment window this is part of Advanced HR or the HRP Suite, do you know if that was installed and upgraded to GP 2015?

    Can you go to Cards | HR | Employee | Dependents and get to this core dependent window?

    I would check what is installed

    Product ID's we want to see in your set file would be the following:

    PRODID 1911 -  HRM Solution Series
    PRODID 4522 -  Payroll Integration to Payable
    PRODID 4933 - Certification Manager
    PRODID 4955 - Employee Health and Wellness

    Thanks

    Terry Heley
    Microsoft

  • Rochelle Mausteller Profile Picture
    Rochelle Mausteller 773 on at

    Terry,

    When I go to the path above, I do get the core dependent window.  None of the 4 product ID's listed are in the set file.  The user and I both log into the same RDS .  She says she can now see the dependent window, while I cannot.   I will let this go for now since she has access to it.

  • Toulou Yong Profile Picture
    Toulou Yong 15 on at

    Hey there,

    I know this is a couple of years old, but has anyone come up with a response to this?

    Our GP 2015R2 is also missing the Employee Dependent benefit window.

    Our .set file has all products mentioned above, and I also checked the Alternate/ Modified Forms and Reports Options.

    Thx.

  • Suggested answer
    Terry R Heley Profile Picture
    Terry R Heley Microsoft Employee on at

    You should be able to get to the window here, can you ?

    Can you go to Cards | HR | Employee | Dependents and get to this core dependent window?

  • Toulou Yong Profile Picture
    Toulou Yong 15 on at

    Yes, ma'am.  We can get to the Employee Dependents  window (UPR00111) by that stated navigation.

    However, we were referring to the Employee Benefit Dependents Window which I think refers to the APR_APR00610 table (feel free to correct me if I am wrong).

    the MS Advanced Human Resources Manual states on page 23 a navigation of :

    Cards | Employee - Benefits | Select a Benefit | Select Employee ID | Select Benefit Code | Click Benefit Icon | Click Dependents.

    Our environment seems to be missing the Dependents option when we click on the Benefit Icon.

    All we have available under the Benefit Icon is Benefit Preferences, Beneficiary Definition, Payroll and Incompletes.

    thx.

  • Suggested answer
    Terry R Heley Profile Picture
    Terry R Heley Microsoft Employee on at

    This is advanced HR functionality/ window, are you sure you are registered for it?

    Do you see windows such as Cards | HR | Employee Certifications or License?

    Go to Tools | Setup | System | Registration, is Advanced HR marked?

    Thanks

    Terry

  • Suggested answer
    Toulou Yong Profile Picture
    Toulou Yong 15 on at

    Ah, yes.  I thought we were, but apparently are not.

    That would explain a lot of things.

    We've been having issues with Greenshades and their feed.   I have been trying to figure out the discrepancy but registering for Advanced HR might be the key.

    Thank you as always.

    Thx.

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