Unable to change ownership any records in system

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Posted on by RobertReynisson

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Whenever I try to change the owner lookup field of a record the page refreshes and the previous owner is reloaded. This happens to opportunities, Accounts and Leads. I was also unable to change the owner of a workflow. I've verified that there is no JavaScript triggered on save, and all active workflows have been running unchanged since before this behavior occurred. Any ides as to what might be causing this?

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Community Member on at

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Hi Robert,

before refresh have you saved it?

Otherwise try if the Assign Button in the ribbon works.

Let me know.

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Vijay Waghmare on at

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Try using "Assign" ribbon button available on entity record form.

Thanks,

Vijay

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Rajesh Ravindran on at

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Hi Robert,

Is it an issue with all the user? Check with a System Admin if he's able to change the owner from the Owner lookup field or no. Also, as Marco and Vijay suggested, using the Assign button to change an Owner is the best option.

Regards,

Rajesh. R

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RobertReynisson 385 on at

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Hi. Am afraid the Assign button does not work either. And I can't save the change because the page refreshes as soon as I I've made the change. This behaviour is consistent both for the assign button and the lookupfield. Any ideas?

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Vijay Waghmare on at

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Since you are saying this is happening as soon as you change the owner lookup, and also confirmed there is no JS register on save event.

Please verify if there is any JS event registered on “OnChange” event of owner or any JS triggering “AddOnChange” event for owner.

Thanks,

Vijay

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RobertReynisson 385 on at

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Tried doing it programmatically with an AssignRequest, and nothing.... No error messages at all. Worked on my test setup but failed miserably on by live server....

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Vijay Waghmare on at

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Check if there is any plugin registered on "Assign" message?

Thanks,

Vijay

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RobertReynisson 385 on at

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@ Vijay: Where?

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Vijay Waghmare on at

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You can verify it by either connecting to organization using "Plugin Registration Tool" or open default solution of your org and check for "SDK messages".

Thanks,

Vijay

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RobertReynisson 385 on at

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@Vijay: Thanks. I am afraid I don't have access to the server so the P.R.Tool is out of the question. Are you toherwise referring to the "SDK Message Proccessing Step" in the default solution?

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