web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

Unable to change ownership any records in system

(0) ShareShare
ReportReport
Posted on by
Whenever I try to change the owner lookup field of a record the page refreshes and the previous owner is reloaded. This happens to opportunities, Accounts and Leads. I was also unable to change the owner of a workflow. I've verified that there is no JavaScript triggered on save, and all active workflows have been running unchanged since before this behavior occurred. Any ides as to what might be causing this?

*This post is locked for comments

  • Suggested answer
    Community Member Profile Picture
    on at
    RE: Unable to change ownership any records in system

    Hi Robert,

    before refresh have you saved it?

    Otherwise try if the Assign Button in the ribbon works.

    Let me know.

  • Vijay Waghmare Profile Picture
    on at
    RE: Unable to change ownership any records in system

    Try using "Assign" ribbon button available on entity record form.

    Thanks,

    Vijay

  • Suggested answer
    Rajesh Ravindran Profile Picture
    on at
    RE: Unable to change ownership any records in system

    Hi Robert,

    Is it an issue with all the user? Check with a System Admin if he's able to change the owner from the Owner lookup field or no. Also, as Marco and Vijay suggested, using the Assign button to change an Owner is the best option.

    Regards,

    Rajesh. R

  • RobertReynisson Profile Picture
    on at
    RE: Unable to change ownership any records in system

    Hi. Am afraid the Assign button does not work either. And I can't save the change because the page refreshes as soon as I I've made the change. This behaviour is consistent both for the assign button and the lookupfield. Any ideas?

  • Vijay Waghmare Profile Picture
    on at
    RE: Unable to change ownership any records in system

    Since you are saying this is happening as soon as you change the owner lookup, and also confirmed there is no JS register on save event.

    Please verify if there is any JS event registered on “OnChange” event of owner or any JS triggering “AddOnChange” event for owner.

    Thanks,

    Vijay

  • RobertReynisson Profile Picture
    on at
    RE: Unable to change ownership any records in system

    Tried doing it programmatically with an AssignRequest, and nothing.... No error messages at all. Worked on my test setup but failed miserably on by live server....

  • Vijay Waghmare Profile Picture
    on at
    RE: Unable to change ownership any records in system

    Check if there is any plugin registered on "Assign" message?

    Thanks,

    Vijay

  • RobertReynisson Profile Picture
    on at
    RE: Unable to change ownership any records in system

    @ Vijay: Where?

  • Vijay Waghmare Profile Picture
    on at
    RE: Unable to change ownership any records in system

    You can verify it by either connecting to organization using "Plugin Registration Tool" or open default solution of your org and check for "SDK messages".

    Thanks,

    Vijay

  • RobertReynisson Profile Picture
    on at
    RE: Unable to change ownership any records in system

    @Vijay: Thanks. I am afraid I don't have access to the server so the P.R.Tool is out of the question. Are you toherwise referring to the "SDK Message Proccessing Step" in the default solution?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Pallavi Phade – Community Spotlight

We are honored to recognize Pallavi Phade as our Community Spotlight honoree for…

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans