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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unable to configure Dy...
Microsoft Dynamics CRM (Archived)

Unable to configure Dynamics 365 for outlook with Outlook 2016

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Posted on by Community Member

Hello all,

I am trying to install Dynamics 365 for outlook and connect to my Dynamics 365 CRM instance. The configuration only goes half way and spits out an error. Error log has following entry. Strangely, I have this same configuration work perfectly on my surface, so there must be something wrong with my PC.

16:51:27|  Error| Exception : Object reference not set to an instance of an object.    at Microsoft.Crm.Application.CellDescriptor.ProcessCustomControl(XmlNode controlNode, EntityMetadata entityMetadata)
   at Microsoft.Crm.Application.CellDescriptor..ctor(XmlNode formNode, EntityMetadata entityMetadata, FormDescriptor formDescriptor, TabDescriptor containerTab, Boolean isInFirstColumn, Boolean isInLastColumn)
   at Microsoft.Crm.Application.CellCollection..ctor(XmlNodeList nodes, EntityMetadata entityMetadata, FormDescriptor formDescriptor, TabDescriptor containerTab)
   at Microsoft.Crm.Application.RowDescriptor..ctor(IXPathNavigable node, EntityMetadata entityMetadata, FormDescriptor formDescriptor, Boolean rowVisible, TabDescriptor containerTab)
   at Microsoft.Crm.Application.RowCollection..ctor(XmlNodeList nodes, EntityMetadata entityMetadata, FormDescriptor formDescriptor, Int32 sectionColumns, TabDescriptor containerTab)
   at Microsoft.Crm.Application.SectionCollection..ctor(XmlNodeList nodes, EntityMetadata entityMetadata, FormDescriptor formDescriptor, TabDescriptor containerTab)
   at Microsoft.Crm.Application.ColumnDescriptor..ctor(XmlNode columnNode, EntityMetadata entityMetadata, FormDescriptor formDescriptor, TabDescriptor containerTab)
   at Microsoft.Crm.Application.ColumnCollection..ctor(XmlNodeList nodes, EntityMetadata entityMetadata, FormDescriptor formDescriptor, TabDescriptor containerTab)
   at Microsoft.Crm.Application.TabDescriptor..ctor(XmlNode formNode, EntityMetadata entityMetadata, FormDescriptor formDescriptor)
   at Microsoft.Crm.Application.TabCollection..ctor(XmlNode formNode, EntityMetadata entityMetadata, FormDescriptor formDescriptor)
   at Microsoft.Crm.Application.FormDescriptor.InitializeObjectModel(XmlNode formNode, EntityMetadata entityMetadata, FormType formType)
   at Microsoft.Crm.Application.FormDescriptor.Initialize(EntityMetadata entityMetadata, XmlNode formXml, Guid formId, FormType formType)
   at Microsoft.Crm.Application.FormDescriptor..ctor(EntityMetadata entityMetadata, XmlNode formXml, Guid formId, FormType formType, Boolean isUserForm, Boolean isActive, IOrganizationContext context)
   at Microsoft.Crm.Application.FormDescriptor..ctor(Int32 typeCode, XmlNode formXml, Guid formId, FormType formType, Int64 versionNumber, FormPresentationMode formPresentation, Boolean isActive, IOrganizationContext context)
   at Microsoft.Crm.Application.Forms.FormDescriptorLoader.LoadCacheData(FormDescriptorCacheKey key, IOrganizationContext context)
   at Microsoft.Crm.Caching.CrmSharedMultiOrgCache`2.LookupEntry(TKey key, IOrganizationContext context)
   at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
   at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
   at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
16:51:27|  Error| Dynamic Help Link: go.microsoft.com/fwlink;lcid=409&cv=8.0.0.1088&sv=9.0.0.2072&opsys=6.1.7601.65536&client=Outlook&error=System.NullReferenceException%3a80004003&method=ProcessCustomControl

Language Code 409
Client Version 8.0.0.1088
Server Version 9.0.0.2072
Operating System Version 6.1.7601.65536
Client Outlook
Exception System.NullReferenceException%3a80004003
method ProcessCustomControl

Any help will be appreciated.

Thanks,

*This post is locked for comments

  • Suggested answer
    Kia Profile Picture
    Kia 71 on at
    RE: Unable to configure Dynamics 365 for outlook with Outlook 2016

    Since just prior to the official V9 release Microsoft announced that they would no longer deprecate the outlook client. Also the App for outlook is available as an additional new feature.

    the issue in this post looks like maybe this: support.microsoft.com/.../there-is-a-problem-communicating-with-the-microsoft-dynamics-365-serve

  • Suggested answer
    Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: Unable to configure Dynamics 365 for outlook with Outlook 2016

    hi amit can you please mark my answer as verified so as it will be useful for ppl who is looking solution for this issue can be benefited.

  • Community Member Profile Picture
    Community Member on at
    RE: Unable to configure Dynamics 365 for outlook with Outlook 2016

    Yes, this is true. MS is not yet supporting the outlook app in July 2017 update. They were meant to, but it seems now delayed for reason only MS know. I hope they can make it available ASAP.

    Thanks,

    Amit

  • Verified answer
    Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: Unable to configure Dynamics 365 for outlook with Outlook 2016

    app is not supported in version 9. Please find the below link for the verification from one of our member.

    community.dynamics.com/.../253245

  • Jagannath Profile Picture
    Jagannath 545 on at
    RE: Unable to configure Dynamics 365 for outlook with Outlook 2016

    Hi Amit,

    Still I am facing this issues . Is it issue with the version 9.0 or what??

    Any helpful hands ??...

    Thanks in Adv....

  • Jagannath Profile Picture
    Jagannath 545 on at
    RE: Unable to configure Dynamics 365 for outlook with Outlook 2016

    Hi ,

    I m also facing the same issue.

    Please let me know if anyone fixed this issues..

    Thanks in adv...

  • Community Member Profile Picture
    Community Member on at
    RE: Unable to configure Dynamics 365 for outlook with Outlook 2016

    Hi Amit,

    we are facing the same issues today:

    10:35:36|  Error| Exception : Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.    bei Microsoft.Crm.Application.FormDescriptor.AddHiddenControlsForCustomControl(XmlNode formNode, EntityMetadata entityMetadata)
       bei Microsoft.Crm.Application.FormDescriptor.InitializeObjectModel(XmlNode formNode, EntityMetadata entityMetadata, FormType formType)
       bei Microsoft.Crm.Application.FormDescriptor.Initialize(EntityMetadata entityMetadata, XmlNode formXml, Guid formId, FormType formType)
       bei Microsoft.Crm.Application.FormDescriptor..ctor(EntityMetadata entityMetadata, XmlNode formXml, Guid formId, FormType formType, Boolean isUserForm, Boolean isActive, IOrganizationContext context)
       bei Microsoft.Crm.Application.Forms.FormDescriptorLoader.LoadCacheData(FormDescriptorCacheKey key, IOrganizationContext context)
       bei Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.CreateEntry(TKey key, IOrganizationContext context)
       bei Microsoft.Crm.Caching.CrmSharedMultiOrgCache`2.LookupEntry(TKey key, IOrganizationContext context)
       bei Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
       bei Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
       bei Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)

    We have a CRM 365 Online (July update installed) instance up and running but we cannot connect with our Outlook clients.

    Did you, or someone else, find a solution for that?

    Kind regards

  • Community Member Profile Picture
    Community Member on at
    RE: Unable to configure Dynamics 365 for outlook with Outlook 2016

    Hi Allison,

    I don't think so. I am sure that the only change was to move from a trial version (December 2016) CRM to Trial version (July 2017) CRM. No change with the version of D365 client. Is there a way of checking which version I had retrospectively by looking into some kind of event log?

    Thanks,

    Amit

  • awalters Profile Picture
    awalters 3,079 on at
    RE: Unable to configure Dynamics 365 for outlook with Outlook 2016

    Sorry - by client, I meant the CRM/365 for Outlook client, not Outlook itself.  Did you have an older version of that?

  • Community Member Profile Picture
    Community Member on at
    RE: Unable to configure Dynamics 365 for outlook with Outlook 2016

    Hi Allison, thanks for your reply. I had an older version of D365 trial (December 2016 update??). I had outlook integration work perfectly on it. However, I now have the July 2017 update to the D365. I believe the outlook client has remained as outlook 2016 if that's what you meant. As mentioned in my original post. I have no issue with my surface where this integration works perfectly.

    Any further pointers?

    Thanks,

    Amit

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