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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / what account to use wh...
Microsoft Dynamics GP (Archived)

what account to use when I want to do a return

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Posted on by Pat Pfaff 260

Hello,

 

I need some help, I am learning GP on my own working as Bookeeper, fixing many problems on the road,  I need to do a return and I do not know what account to use in the distribution.

Also this company have two files, now I have a huge Purchase Accrued, because the PO were issued from the first file, and the Invoice from our vendor were enter to the second file and we were paying vendor from the second file. Also the first file have received all the payment from customer, but we were using the same Bank Account, now I am doing Bank Rec, and I have one statement to rec, and two files.

Please any suggestions, ideas,

Thank you!

 

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  • Pat Pfaff Profile Picture
    Pat Pfaff 260 on at
    Re: what account to use when I want to do a return

    Probably, but in the mean time I need somebody to help, I know this is not quickbook so before to do something I have to make sure what I am doing, some people like to do just adjusments everywhere, and came to my place and the show me "T" account to fix this.......

  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 4,029 Super User 2024 Season 2 on at
    Re: what account to use when I want to do a return

    With all due respect and empathy for your situation Pat, you need more than ideas - you need some basic GP training.  Will your company pay for some training for you?  GP is not QuickBooks - it's difficult to pick up all the nuances of the system on your own.

  • Pat Pfaff Profile Picture
    Pat Pfaff 260 on at
    Re: what account to use when I want to do a return

    Hi Mike,

    The return is in Receiving transaction, two files, is better to say two companies files, one company "A" issued the purcharse order, and I have entered the Invoices as an payable transaction entry without pull any PO #, in the second company "B", now what I should do I am on september that was the month that we have opened the new company file "A", and the sales from september to december are there. I need ideas, please :(

  • Mike Smith Profile Picture
    Mike Smith 6,840 on at
    Re: what account to use when I want to do a return

    Hi Pat,

    Are you processing a return on the Accounts Payable or Accounts Receivable side?

    Will there be return of funds or impact on the associate AP or AR account?

    When you reference a "file" for processing PO and Invoices, what does this translate to in the system?

    Let us know and we will be able to get you headed in the right direction!

    Also, take advantage of GP's built in help system.  In the upper right corner of GP, you will see a blue "?" click this and go to Printable Manuals.  The same "?" appears on all of GP's window and will provide much insight in the data entry process behind any window.

    With your GP's license, you also have access to Microsoft's CustomerSource website that offers all kinds of resources including E-Learning which is self paced online tutorials, great for learning the system.

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