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Customer experience | Sales, Customer Insights,...
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Marketing email customer journey

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Posted on by 10

Hii

Are the customer journey marketing emails sent at same time or in batch? Will the contact quota limit affect the journey?

Thanks

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  • Verified answer
    cloflyMao Profile Picture
    25,210 on at

    Hi sushmetha ,

    Question 1:

    Yes, these emails are almost sent at same time.

    You can check the delivered time of each contact in marketing email > Insights > Delivery > Delivery details > Sent/Delivers.

    Question 2:

    It depends on Marketing email messages quota, which is equal to ten times our marketing contacts quota.

    If there are only five marketing email messages left this month and you run a customer journey to send marketing email to ten contacts,

    then emails to any five of them might be blocked.

    You could contact to the sales team to confirm the actual impact.

    Regards,

    Clofly

  • sushmetha Profile Picture
    10 on at

    Thank you so much Clofy

  • sushmetha Profile Picture
    10 on at

    I have my marketing emails quota but my contacts quota limit exceeds and in that case does that affect the journey

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