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Installation always fails without any Error Code

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Posted on by 10

Hello everyone.

3 years ago, i installed the Microsoft Dynamics Marketing App, because i wanted to try it out.

After testing it out for a while i decided to not use it yet and wait until it will be more usefull on the european market.

Some days ago i decided to test it out again, to see what changed, but i am not able to install it anymore. It always ends in a screen which only says "We ran into an error while setting up Dynamics 365 for Marketing for your organization"

I remember redesigning the Powerapp "Marketing-App" to only show functionalitys i planned to use and i cant remember if i ever really uninstalled the Marketing-App correctly.

So i decided to check if there is still my installation but If i go to Power Platform Admin Center -> Resources -> Dynamics 365 Apps, there only appears my failed installation, which offers me to try to install it again.

So i can't find a way to uninstall my installation from 3 years ago and I can't delete the Marketing-App PowerApp, and if i try to install the marketing app it fails without any helpful information.

I saw some installed Solutions from 3 years ago:

Solutions.png

Should i delete those, before i try to install the marketing app?

Do you have any Idea what to try out?

TIA

  • Suggested answer
    RE: Installation always fails without any Error Code

    Best way to 'try' D365 Marketing is through the free trial Marketing – Customer Journey | Microsoft Dynamics 365

    In terms of removing old solutions, that must be done manually one by one. Uninstall Dynamics 365 Marketing (Dynamics 365 Marketing) | Microsoft Docs

  • Shiix2 Profile Picture
    Shiix2 10 on at
    RE: Installation always fails without any Error Code

    Okay i found this: docs.microsoft.com/.../solution-uninstall-order

    Looks like i got all these Solutions installed, so looks like i installed the marketing-app as a solution.

    Ill try to delete those first

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