Skip to main content
Dynamics 365 general forum
Unanswered

Import PVA attachment into a Dynamics case

editSubscribe (0) ShareShare
ReportReport
Posted on by 10

When users attach an image/file during a PVA chat, I'd like that image to be accessible from the Dynamics customer service case that the bot creates, without having to search for the conversation and manually adding the file. Note that this assumes that the user did NOT escalate to live chat (in which case, they'd have the image in the chat itself and can then move it onto the case), but only submitted a case creation.

I have no problems updating other case fields from the bot, but I can't sort out how to bring the attachment into the case. Does anyone have a solution for this?

Helpful resources

Quick Links

What Motivates a Super User?

We know many of you visit the Dynamics 365 Community and Power Platform…

Demystifying Copilot with Sundar…

Industry experts answer burning questions directly from our amazing Community…

Enabling Copilot Case and Conversation…

Agents can easily recap an ongoing chat, transcribe a voice conversation…

Leaderboard

#1
Andre Arnaud de Calavon Profile Picture

Andre Arnaud de Cal... 283,030 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 222,562 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,138

Product updates

Dynamics 365 release plans