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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / definable Template for...
Microsoft Dynamics CRM (Archived)

definable Template for Knowledge Articles in Interactive Service Hub?

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Posted on by Oliver.Service

Hi All

I was wondering if it would be possible to define a template for new Knowledge Articles in the Interactive Service Hub.

Now it only brings a blank page but I would like to have some predefined sentences that come with each new Knowledge Article.

like this

---

1. Symptoms

2. How can the problem be located

3. How to fix the issue.

----

It seems to be an HTML page, so i guess it would not to be so difficult to change from an empty page to some kind of template?

many thanks for your response. Its hard to find information about ISH and Knowledge Articles as even some MS Partners do not really know about it.

Oliver

*This post is locked for comments

  • Oliver.Service Profile Picture
    Oliver.Service on at
    RE: definable Template for Knowledge Articles in Interactive Service Hub?

    Thank you, looks like a good start. I will see how far I get.

  • Verified answer
    Andreas Cieslik Profile Picture
    Andreas Cieslik 9,267 on at
    RE: definable Template for Knowledge Articles in Interactive Service Hub?

    I think you have to do that programmatically.

    You need a plugin registered to the pre operation - create event.

    As described here:

    msdn.microsoft.com/.../gg309345.aspx

    it would be possible to prefill the "Content" attribute with your template data.

    To make it more configurable it would make sense to create a configuration entity that has a "Content" text field that serves you as a reference for the configuration of the knowlege arcticle you want to create.

  • Oliver.Service Profile Picture
    Oliver.Service on at
    RE: definable Template for Knowledge Articles in Interactive Service Hub?

    Hi Guys

    Does anybody have an idea on how to Approach this?

    We would really like to use this functionality but it seems there is now Information available. Not even from MS?

    Best regards

    Oliver

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