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Microsoft Dynamics SL (Archived)

Random errors opening screens in SL 7.0 FP1

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Posted on by Community Member Microsoft Employee

Below is a screenshot of the main error message that different users have been getting.    It happens in various screens it isn’t just one.    It can happen when opening up vendor maintenance, general ledger, invoice and adjustment maintenance, financial translation, etc.     Basically just about any screen.   People can usually click “Don’t Send” and try to re-open or re-run their process and if they are lucky the screen opens and they can continue, but sometimes it might take multiple tries.

 Client is running SL7.0 FP1. Workstations are running WIN7, and the clients have been un-installed & re-installed. Not sure what else to try.

 

 

Thanks,

John

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Random errors opening screens in SL 7.0 FP1

    Hi John,

    You may want to open a case with Symantec and see if they would be able to help write a script for their software to exclude the Dynamics SL program.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Random errors opening screens in SL 7.0 FP1

    Also from client: "Yes, we un-installed & re-installed the SL client after the Symantec updates, and IT has also tried rolling back the Symantec update but that did not help either"

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Random errors opening screens in SL 7.0 FP1

    Thanks Cory.  I got some add'l info from the client:

    "Windows 7 machines are working properly.    XP machines are having the problems.     Not all XP machines were having problems at the same time.    They started dropping one at a time.   Based on the dates they started having issues I have narrowed it down to a Symantec update.    The Symantec update was the only thing all the computers had in common on the day they started having issues.   There must be a DLL conflict or something somewhere. "

    We'll keep digging on this. Appreciate all the replies!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Random errors opening screens in SL 7.0 FP1

    Hi John,

    When the SL Client was installed on the Windows 7 machines, was UAC turned off? You also stated that the SL Clients have been uninstalled and reinstalled. Was this done by a local administrator or a domain administrator? Was the SL clients installed through a mapped drive?

    I am also wondering if you would be able to go into SL Database Maintenance and run the Synchronize All Ownership and Security? I would also try going to the following path:

    C:\Users\[username]\AppData\Roaming\Microsoft Dynamics SL\APC

    and deleting all of the files within the APC folder. These files are what support the custom pages, they will be recreated the next time the user opens a custom screen.

    You may also want to capture this error within a process monitor trace. I have copied the URL below. Once the error has been captured within the trace you may want to search for any results of Access Denied. If there are any, resolving these may allow the screens to stop crashing.

    mbs.microsoft.com/.../KBDisplay.aspx

  • JenWal Profile Picture
    JenWal 750 on at
    RE: Random errors opening screens in SL 7.0 FP1

    Is there anything helpful in the error file it's generating?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Random errors opening screens in SL 7.0 FP1

    Some of them, but not all of them. Seems to be pretty random and not specifically related to customized screens.

  • Apps Mexico Profile Picture
    Apps Mexico 1,090 on at
    RE: Random errors opening screens in SL 7.0 FP1

    Those screens have customizations?

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