Microsoft Dynamics 365 | Integration, Dataverse...

Can not install our app from App Source

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Posted on by CCAGDAS

I want to install our app that we publish Appsource. But I get a error while installing and our app cannot be installed. " This app can't be installed because its packages aren't compatible with this environment."

Thanks for your answer

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Priyesh 7,392 User Group Leader on at

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RE: Can not install our app from App Source

Hi,

In our case, we are trying to install Dual-Write Core Solution. Our Sandbox type is Sandbox and it has a database when we created the environment (Hence, Dataverse environment)

Any other solution is also not getting installed.
Any thoughts where I need to check if all the pre-requisites are satisfied.

Any further thoughts?
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Ricardo Gimenez on at

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RE: Can not install our app from App Source

Hello,

Thank for the context and details here. It's hard to say what is the exactly cause for this error. Since you developed the Application, there are some primary reasons:

Package date expired

License compatibility

Availability for instance region

I would recommend to check this items above, but maybe an additional investigation will be needed here. Are you able to open a support ticket for that?

Thanks,
CCAGDAS 5 on at

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RE: Can not install our app from App Source

Hello Ricardo,

Thank you for your suggestion. Let me explain a bit more detail.

We developed our own model-driven application on Dynamics 365. We put this in AppSource. Before putting it in AppSource, we can install it in our test environment with the PackageDeployer tool (as an Unmanaged solution). No problem here. We put the managed solution of the same application in AppSource. We get this error when we try to install the same test environment via AppSource.

Our offer type is "Dynamics 365 for Customer Engagement & PowerApps".

Our D365 licence is "Customer Engagement Plan".

I don't think it is related with environment type.

I hope you can help us.

Thanks.
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Ricardo Gimenez on at

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RE: Can not install our app from App Source

Hello,

Usually this message is related to an application incompatible with environment type (CDS or D365 CE). Example: The solution ProjectServiceCore (msdyn_ProjectServiceCore_Anchor) only can be installed into a CDS (Dataverse) environment. If you try installed this solution into a D365 CE environment, this message will be displayed.

Please, check the environment type supported for your application.

Thanks,