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Microsoft Dynamics AX (Archived)

Send reply emails with the built in AX framework and templates

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Posted on by

Hi all,

Anyone know how can i send reply email not a new email in AX 2012?

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  • André Arnaud de Calavon Profile Picture
    304,138 Super User 2026 Season 1 on at

    Hi Aia,

    Please explain. What is the business scenario and what steps are you currently doing to send a mail? You can start emailing from several points, so we need to know what you are trying to achieve.

  • Community Member Profile Picture
    on at

    Hi Andre.

    I have sent an billing letter invoice email for customer by the below code:

    SysEmailTable::sendMail(sysEmailTable.EmailId,

                               'en-us',

                               toAddr,

                               mappings,

                               '',

                               '' ,

                               true,

                               '',

                               true);

    So, Am trying to send a reminder to the customer through reply email for the same customer and the same email that have been sent before not a new email.

  • André Arnaud de Calavon Profile Picture
    304,138 Super User 2026 Season 1 on at

    Hi Aia,

    Using this sendmail function, AX will always create a new mail. I will not find a sent item and replies/forwards it. You could think of an alternative like sending a new mail where the subject starts with "REMINDER: ..."

  • Community Member Profile Picture
    on at

    Thanks a lot :)

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