Unified Service Desk Analytics

(0) Share

Report

Posted on by Jimbo3424

Good Afternoon,

We are customizing Microsoft Dynamics USD for heavy use in a call center. How do we pull user analytics from USD if we are trying to track KPI and Key Experience Indicators from our primary users. I looked at Application Insights, but that looked to lean heavily on performance and web applications. My developers advised me that USD is a desktop application and Application Insights probably will not work.

*This post is locked for comments