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Finance | Project Operations, Human Resources, ...
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CREDIT LIMIT ERROR ON CREDIT NOTE PROCESS

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We have business case, where we are selling goods to customers based on there credit limit ex; 500$ and due to some factor, if customer become defaulter and not paid the money. We make credit note to pick the items back.

here we are doing few steps : 1. we are making credit limit 0$ in the system, so system should not allow for future sale or any mistake from any other representative to make another order.

                                                 2. Then we are creating Credit note through sales order line with negative line. (In that case, system throw us error for credit limit exceed xyz, due to the change in credit limit for the customer).

3. As we know that credit limit is checking on balance+ other different factors, but for negative line is really require to check credit limit??

how this business requirement can be achieve?

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  • Suggested answer
    Magno Pereira Profile Picture
    2,437 Moderator on at

    Have you considered exploring alternative options such as implementing credit blocking rules or temporarily suspending the customer account, instead of simply updating the credit limit?

    Credit holds for sales orders - Finance | Dynamics 365 | Microsoft Learn

    (+) How to keep customer on hold in D365 Finance and Operations - Dynamics 365 Sales Community

  • Community member Profile Picture
    17 on at
    IN AX 2012, we don't have credit management. So unable to test blocking rules.
     
    secondly, if we are putting on hold from customer level, it is stopping us to post credit note invoice as well. As credit note delivery note has been posted, but when put hold for all or invoice, invoicing tab is disabled.

     

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