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Customer experience | Sales, Customer Insights,...

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Using Save As to create a new email in Customer Insights

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Posted on by MM-20051657-0

Customer Insights use of "Save As" to create a new email from a pervious email. Users are unable to keep saved changes to fonts. They are seeing font families instead of a single font. Using the bold feature may change entire paragraph not just chosen text. Users find they need to go to the HTML editor to adjust. This seems to be a newer issue, anyone else having issues or have a solution?

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Dynamics 365 Customer Insights - Journeys

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Muhammad Shahzad Sh... 2,375 Most Valuable Professional on at

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After "Save As," switch to the HTML editor and manually adjust:

Replace font families (font-family: Arial, sans-serif;) with a single font (font-family: Arial;).

Ensure bold tags (<strong> or <b>) wrap only the intended text.

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