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Teams Event Check-In Button Missing from Email

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Posted on by lguthrie

When I add a "teams check-in" button to an email, it doesn't appear in the email that gets sent. Any idea why it goes missing?

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Nya 29,060 on at

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Hi,

Please check that your "Teams check-in" button has properly associated with an Event.

If it hasn’t been associated with an event, it will not be shown in the email received.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya

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lguthrie 5 on at

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It is associated with an event like you described and it is still not working. Could there be something wrong with the event?

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Nya 29,060 on at

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Hi,

If the contact hasn’t registered the event, the button will not be displayed either.

For the Event registration is a required field in the creation of a Check-in.

You must send the email to the contacts who have registered the event.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya

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d_radulova 2 User Group Leader on at

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Are you using session-based or event-based streaming?

Chances are, your contact has not registered for that session or event respectively. If there isn't a registration in the Marketing database for that contact, the button won't get displayed in their email.

Tahnsk,

-DD

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Jan Vlasak on at

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As this issue was causing frequent confusion, we're changing the Teams Check-in button to Teams Join Link in next release, which will be shown even if the receiving person isn't registered to an Event (although if they are registered, a check-in will be created for them the same way as today).

Hope this helps!

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Community Member on at

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Hi Nya,

how can we know if a contact is registered for a event or not. If not registered, how can we register him for a event

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