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Issues with ALL emails from certain users being tracked in CRM

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Posted on by Community Member Microsoft Employee

My Organization uses Dynamics 365 and the Dynamics 365 for Outlook app.

We noticed today that for some users, ALL of their sent emails are being tracked into Dynamics 365. Our intention is to have users track only relevant emails. They are using the same settings as the rest of the Org, they don't have folder tracking set up, they haven't selected the personal option to track all emails.

The common denominator between the ones experiencing the issue is that they are Mac users. Is there an issue with Dynamics 365 for Outlook on Mac that would cause everything that passes through their email to be tracked?

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Kokulan 18,048 on at

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RE: Issues with ALL emails from certain users being tracked in CRM

Hi

You could try and see if a user who has no issues in sync on Windows has any issues on Mac.

You could allow the above mentioned Mac user to try on Windows Outlook and see if the same happens. If it does not happen, most likely the issue is with Mac Outlook App for Dynamics 365. it might be worth raising a ticket with MS for this.

You could also try and add a Windows user who has no issues in tracking, to try from Mac and see if they have the same problem as the other Mac user

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