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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Revising AR Invoicing ...
Microsoft Dynamics GP (Archived)

Revising AR Invoicing Template in Microsoft Dynamics

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Posted on by Ashley Dawdy 55

There were some recent upgrades done to our Microsoft Dynamics which wiped out my template for my AR Invoices that are printed.  It is not printing to two pages instead of one.  I would like to fix this problem and get it back to where it was printing all information on one page.  Please let eme know how I can do this.

 Thank you!

Ashley

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  • Community Member Profile Picture
    Community Member on at

    Hi Ashley--


    What sort of upgrade was done?  Did you move to a new version (like from GP 9 to 10), or was a service pack applied?  It sounds like maybe you lost your modified report.  Are you printing from Transactions>>Sales>>Transaction entry? Not from Transactions>>Sales>>Sales Transaction Entry?  Please let me know.

    When you print the from to the screen, it should have a name across the top of the window.  Note the name. Then go to Tools>>Customize>>Customization Maintenance, do you see the report name listed?  Does the report look the same, but print on two pages now, or are there other differences too?

     Thanks,

    Christina

  • Ashley Dawdy Profile Picture
    Ashley Dawdy 55 on at

    Not quite sure what upgrade was done.  It was done by my supervisors.  I am printing from Sales>Transaction Entry>Receivables Transaction Entry. 

    When I print to the screen the name that shows is RM Blank Document.   When I click Tools>Customize>Customization Maintenance I do see the report name listed.  Not sure what I need to do after this step.

    The report prints on two pages with the Subtotal, and Total Due printing on the second page.

     Thanks

    Ashley

  • Community Member Profile Picture
    Community Member on at

    Hi Ashley--

    And the report looks the same as it always did, except it prints on two pages?  And can you double check that when you print and the print dialog box comes up, the horizontal and veritcal alignment fields are both blank or zero?

    Do you have IT assistance who supports GP, or a consultant?  As the steps I can give you are going to require their involvement as it most likely will not be something you simply do in the program.

    Take care,

    Christina

  • Sagi88 Profile Picture
    Sagi88 2,250 on at

    Hi Ashley.

    Under the Administration Pane select User Security.

    Select your user id and company that you are trying to print in.

    Take note of the Alternate Forms and Modified Rports ID selected at the bottom of the window and close the window.

    Next goto to Alternate/Modifed Forms and Reports and select the ID that you were attached to.

    Leave Product at All products and select Reports in Type

    Expand the Sales category and you should see the RM Blank Invoice Form

    Expand the the report name and check to see that you have the Modified Report selected and not the Standard Report

    Hope this helps  

  • Community Member Profile Picture
    Community Member on at

    Just to note, I had Ashley check for a modified report, and there was not one for RM Blank document :) So I suspect either...

    1.  The reports dictionary was was lost in the "upgrade"

    2.  The reports dictionary was corrupted

    3.  Some other printer setting has changed, forcing the report to two pages

     Take care,

    Christina

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