Email Send button doesn't do anything

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Trying to send email to a contact from inside Dynamics 365. The Send button doesn't do anything. All I can do with the email is save it as a draft. This is the case for every use who has tried it.

We're using the Microsoft Exchange Online server profile and Server-Side Synchronization for Incoming, Outgoing, and Appointments. The "View Unapproved Mailboxes" screen is blank. All mailboxes are showing Incoming, Outgoing, and Appointments Status as "Success." Incoming emails are being correctly tracked to appropriate accounts. A custom workflow successfully sends emails to users.

Any ideas?

Thank you,

Matt

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Aric Levin - MVP 30,190 Moderator on at

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Can you please check F12 (Developer Tools), when you click on Send and see if there are any errors?

It is possibly there is some script error not being displayed that is preventing the Send to perform the functionality that it needs to do.

Hope this helps.

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Community Member on at

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I'm using Chrome BTW. I didn't see any new errors or warnings when I clicked Send, but I did get 3 errors and 1 warning when loading the email activity page:

Warning: "[Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check xhr.spec.whatwg.org/."

Error: "Refused to set unsafe header "Content-Length" global.ashx?ver=-326521812:6741"

The other 2 errors were the same.

I tried it again in Edge and got 1 Error and 1 Warning when loading the page:

Error: "SCRIPT5022: Error : Cannot inject element to DOM marsloader.js (1,44472)"

Warning: "HTML1514: Extra "body>" tag found. Only one "body>" tag should exist per document. main.aspx (1137,1)"

When I clicked the Send button in Edge, this was added to the end of the console: "SCRIPT7016: SCRIPT7016: Use of XMLHttpRequest with the synchronous flag set to true is deprecated due to its impact on user-perceived site performance."

IE 11 gave 2 warnings and 2 errors while loading and nothing when clicking send:

Warning: "DOM7011: The code on this page disabled back and forward caching. For more information, see: go.microsoft.com/fwlink

main.aspx"

Error: "SCRIPT5022: Error : Cannot inject element to DOM

marsloader.js (1,44473)"

Warning: "HTML1514: Extra "<body>" tag found. Only one "<body>" tag should exist per document.

main.aspx (1137,1)"

Error: "SCRIPT1002: Syntax error

ClientApiWrapper.aspx (137,17)"

Unfortunately, that doesn't mean anything to me.

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Manmohan Kapoor on at

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Please tell me if it's online or On Premise with version details...

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Community Member on at

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Microsoft Dynamics 365

Version 1612 (9.0.0.2226) (DB 9.0.0.2226) online

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Manmohan Kapoor on at

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Looks like you have a higher version which is not generally released ...

As per MS latest release version is 9.0.0.2204.(support.microsoft.com/.../microsoft-dynamics-crm-online-releases)

I would recommend to log services request to MS for this bug...

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Aric Levin - MVP 30,190 Moderator on at

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My 365 V9 in also on the same version, so pretty sure it is an update recently pushed by Microsoft.

I don't think this is a release issue, since I am able to click the Send button and email sending does get processed and form closes. This was using Chrome v62.0.3202.94 (Official Build) (64-bit)

I know you tried a few browsers, but can you maybe try In-Private/Incognito mode and see if it works there.

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Community Member on at

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I opened a service request with Microsoft. It took them a while to figure it out, but it was something to do with the Dynamics 365 for BPO solution which we had installed but weren't using. Once I deleted the BPO solution the email send button started working.

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