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Microsoft Dynamics AX (Archived)

Call Centre Discounts

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Posted on by 25

Hi,

Apologies I have posted this on D365Operations as well but it is relevant to AX2012R3 also.

I was wondering if anyone can help.  I have setup some discounts against a call centre.  Individual % discount against an item, a mic and match discount that is buy 3 get 1 free and a threshold discount that is spend $200 and get 10% discount on all items (this is so I can have total order discount for spend over $250). It works fine except for the threshold with the mix and match. The threshold is taken on each line on the order except where there is a mix and match discount.

I know a mix and match is supposed to be setup as exclusive but I tried it as compounded as well with the same result.

I can't use the trade agreements total discount calculation option as it is greyed out when using call centre on a sales order.

Is there a way to get 10% on the total order regardless of other discounts on the order.

Any ideas would be appreciated.

Regards

John

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