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We have MSCRM online. We have had the 2015 update applied to our Sandbox environment, but not yet to Production. A lot of customizations were made directly into Production, so testing in Sandbox is very difficult. Can I use the Copy function to refresh the Sandbox environment from Production? If so, will we lose the 2015 upgrade?
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Hi Jeff_ACIS
My name is Andres Guzman, I'm glad to help you
The Copy function delete the old Sandbox instance an create a new one, and depends which option you choose (full or minimal) you going to have data or not.
As you have a different version in your production instance, what will happen is you will going to have a CRM 2013 version again.
I think this is not so bad because you can request to have an update applied in this new deployment through a support case.
Let me know if you need additional info
Regards,
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