Credit Note Reversal

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We created a credit note for a sales order in an attempt to remove a customer invoice, but we were not able to post the credit note and now we want to remove it. Does anyone know the best way to remove a credit note that hasn't been posted yet?

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Khaled Alloud 3,658 on at

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Dear Marc,

Why you are not able to post the credit note? you don't need to reverse the invoice anymore?

There is no way to delete or cancel the credit note if you have created the packing slip or the invoice.

Thank you,

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Community Member on at

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Hi Kaled,

We could not post the credit note because we kept receiving the error "Cannot create a record in Customer Invoice – sales order relation table (CustInvoiceSalesLink). Invoice 13044617, 13044617. The record already exists"

We originally thought that we received this error because we do not allow duplicate invoice numbers, but after looking into this deeper we found the error resided in the CustInvoiceSalesLink table. We still don't know why we keep receiving this error but we have found out how to remove the duplicate record from the Table in AOT, and are able to post the credit note now.

Thanks,

Marc

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Ludwig Reinhard Microsoft Employee on at

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Hello Marc,

So, you problem has been resolved, right?

Best regards,

Ludwig

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Community Member on at

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Hi Ludwig,

Yes it has

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