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the Synchronize between AD in Microsoft 365 admin center and Dynamics365 online

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I have 4 Dynamics365 online Environments(Development, Test, production, Sandbox), last time I have updated the User information in Microsoft 365 admin center

like(Mobile, Tel, and the job title) after an hour the user information was synchronized to Dynamics365, but in the Environment Development there is no update for the user

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LB-04061101-0 on at

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Hello Mohamad,

If the issue is happening just for that instance and a few users, I would suggest to remove the license, save the user account, then re-add the license. This should kick off the sync again.

If doesn't work, I would suggest to contact Microsoft as it can be something related with that specific instance. You can go to https://admin.dynamics.com.

Hope this helps.

If this answer was helpful to you please mark it as an answer.

Thank you for using Microsoft Dynamics CRM Communities.

Luis Boal

Microsoft Dynamics CRM

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PerezAguiar Microsoft Employee on at

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Hello Mohamed.

According to this post community.dynamics.com/.../info-azure-active-directory-attributes-that-are-synced-to-dynamics-365-cds data will synchronize but probably should be updated on Azure instead of Microsoft 365 portal

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Community Member on at

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thank you, @Luis Boal, I have created a Microsoft support Ticket

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Community Member on at

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Hello @Daniel, thank you if i update the user information in Office365 admin center this should be updated on Azure active directory and dyanmics365 online too.

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