Sales Batches Posting to Wrong Account in QuickBooks 2013 Enterprise

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Posted on by Andrew S. 2

Hi,

I've recently run into an issue where my sales batches are not posting to the correct Tender Received account setup in the RMS GL Accounts. Instead the batches will post to the Tender Over/Short account.

From my initial investigation I've noticed that the problem batches (at least the ones that I've seen so far) were all blind closed near the end of the business day (9pm) and then the Z-report is printed the following day (7am-10am) when the cash room verifies.

Has anyone ever come across this before? Is there any troubleshooting that I can do on my end to try and figure out what is going on?

--Andrew

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Andrew S. 2 17 on at

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RE: Sales Batches Posting to Wrong Account in QuickBooks 2013 Enterprise

Thank you for your response Michael. Currently I am using RMS 2.0 with CU5.

I never did find out what is causing this but our workaround is the post the batches to QuickBooks Enterprise 2013 a day after the Z-report is printed.
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RE: Sales Batches Posting to Wrong Account in QuickBooks 2013 Enterprise

The QB table structures did change from 2012 to 2013. If you are using an older version of RMS then that could be part of the problem, where the output is not fixed to match?