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Microsoft Dynamics GP (Archived)

Directory Account Lookup Stuck at Searching... for Organizational Account

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Posted on by Community Member Microsoft Employee

I am trying to use Organizational Accounts with Dynamics GP web client and I have been through the steps in the Web Components and Installation guide. I can log into the web client using a Windows account and then sign into GP using the sa account.

However, when I go to set up a new user to access GP with an organizational account, when I click the Organizational Account lookup  on the User Setup window, type in an account and click OK, it just does the following:

directory_2D00_account_2D00_lookup.png

It never returns. I've also tried just using the user name without the domain with the same result.

I did configure the application on the Azure Active Directory as directed in the install guide. There is nothing in the Logs directory of the web client web site or in the Event Log under either the Application log or the Dynamics log, so I'm not really sure how to troubleshoot this any further.

Anyone have any ideas?

*This post is locked for comments

  • Suggested answer
    Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,021 Super User 2024 Season 1 on at
    RE: Directory Account Lookup Stuck at Searching... for Organizational Account

    Kevin,

    Have a look to this thread.. it might help pinpoint the issue:

    community.dynamics.com/.../active-directory-change-user-setup-not-populating

    Especially the part for the sysprep as you mentioned that there is a DEV environment and how it was prepared...

    PS: this blog post might help identifying the current user's AD GUID from the SY01400 table:

    https://www.erpsoftwareblog.com/2014/07/microsoft-dynamics-gp-tip-how-to-resolve-the-active-directory-guid-of-a-gp-web-client-enabled-user-account-2/

  • Kevin Day Profile Picture
    Kevin Day 610 on at
    RE: Directory Account Lookup Stuck at Searching... for Organizational Account

    Thanks for the info.

    From my side, I think it must be something server related.  I actually have two QA application Servers, one which is a Citrix Server publishing GP as an application, and the other is actually just a standard RDP server, same GP Client, basically the same everything.   The second one is what we call the "Utility" server where Management Reporter Services Run , a 3rd party called Post Master, a 3rd Party called Liaison, etc....

    All things being the same (me, logging in as sa to GP but I don't think that matters), I log into my QA Citrix machine (which did work at one time with setting up the AD Accounts, that was where I experimented with it) and it just does the "Searching" now.  But my GP client on the QA Utility Server can access the lookup for Domain accounts no problem.

    With Production, 4 Citrix Servers, 1 utility server, I can use that feature on all of them.  I am not a domain admin, but generally a local administrator on all GP Servers.

    My Dev environment (1 Utility Server, 1 Citrix Server, basically the same setup as QA)  Citrix Machine doesn't work, Utility Server does work.

    The frustrating thing is that the Server team tends to make changes, patches and Group policy changes without letting me know, so this might be my problem...Just really hard to diagnose given the troubleshooting above.  Seems to be an issue on my Citrix QA and DEV application servers, but still don't really know where to look now.

    We are all on one domain, no tricks or anything going on.  Just a really basic AD setup

  • Suggested answer
    Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,021 Super User 2024 Season 1 on at
    RE: Directory Account Lookup Stuck at Searching... for Organizational Account

    Kevin and all,

    I've been running into this problem on and off at some customer sites and GP versions.

    I believe the problem is the permissions to access the LDAP directory for the user that is setting up new GP users and wants to link the accounts with AD..

    The other issue could be some multi-domain setup with trusted relationship.. to be investigated.

    Another issue I ran into was that when new users were created in AD, their user account was not 'visible' from the root branch of AD, but buried somewhere deep into a different branch that GP (or in this case it was Business Portal) could not reach be default. Moving the account back (even temporarily) in the main branch of AD where all users are shown would then allow to discover it. Once it was added, there was no problem moving the user account back into the location it had been set initially.

    I  had instructed IT to never move a new user account from the main branch before it was actually added to BP or GP and got my confirmation for that.

  • Kevin Day Profile Picture
    Kevin Day 610 on at
    RE: Directory Account Lookup Stuck at Searching... for Organizational Account

    This is old, but wondering if anyone found a solution for this before I have to dig in deep.  The good thing for me is that it is currently working in my Production environment, but no longer in my QA environment.   Same symptoms, it just sits at "searching".   We are on GP 18.2 and in a Citrix environment.  But it has worked before in QA since that is where I first set up the users to see what it was even doing and what is was storing (a GUID vs the Network name).  Pulls from the same active directory and the GP Clients should be exactly the same, so it is weird where Production works and QA doesn't.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Directory Account Lookup Stuck at Searching... for Organizational Account

    Unfortunately, no. I was just trying to do this for a demo and it never got past that, so I didn't open a case with MS. I would love to know if you actually get this working, though.

  • kdraper Profile Picture
    kdraper on at
    RE: Directory Account Lookup Stuck at Searching... for Organizational Account

    Hi Paul,

    I am having the same issue.  Did you ever find a resolution?

    Thanks,

    Kerry

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