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The capture form function doesn't work

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Posted on by Community Member Microsoft Employee

Hi y'all!

We've implemented a form capture on our own website. It did capture some entries, but it has stopped. The script has been triple checked and for some reason it just stopped capturing entries.
And, we've also discovered that the "owner" of the generated script is almost always guaranteed to have their submissions captured, while the rest probably won't.
We don't even know where we can look how to solve this very illogical issue.

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mauro mar on at

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RE: The capture form function doesn't work

HI SkanderF,

This doesn't sound like the correct behavior.

can you please open a Service Request so that we can look in your instance?

thanks and sorry for the inconvenience,

m
BarneyC 10 on at

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RE: The capture form function doesn't work

Interesting, I haven't encountered this problem before
Community Member Microsoft Employee on at

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RE: The capture form function doesn't work

Hi Nya!

The Owner in this case is the person who generated the script through the function in form capture.
Nya 29,058 on at

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RE: The capture form function doesn't work

Hi,

Which entity's records are you referring to specifically as Owner? Does almost always mean that there is a chance that they will also be missed?

Looking forward to your reply.

Best Regards,

Nya
Community Member Microsoft Employee on at

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RE: The capture form function doesn't work

I forgot to add that all the mapping did work and such. It's just an issue of the leads/contacts not being read by the script (?)