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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / You need a Microsoft D...
Microsoft Dynamics CRM (Archived)

You need a Microsoft Dynamics 365 license to continue

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Posted on by Community Member

Hi All,

My user has "Dynamics 365 for Customer Service Enterprise Edition" license assigned but when she is trying to make changes in any service request and save them, she is getting error: "You do not have a license to use Microsoft Dynamics 365". What could be the problem?

Thank you.

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I have the same question (0)
  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    This looks weird to me. I would suggest to open a support ticket with Microsoft to resolve your issue.

  • Community Member Profile Picture
    Community Member on at

    Lol,  I did.

    So far they just kicked me from tech support to billing department and back.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    just to be sure does she have a security role in CRM?

  • Community Member Profile Picture
    Community Member on at

    Yep, she does and the error is about licensing not about permissions.

  • Wayne Walton Profile Picture
    Wayne Walton 13,730 on at

    Have you deprovisioned her license and then re-added it?  Maybe something didn't happen right the first time.

  • Community Member Profile Picture
    Community Member on at

    Tried that as well even in powershell. No Luck.

  • Wayne Walton Profile Picture
    Wayne Walton 13,730 on at

    Bummer, that definitely sounds like continuing to hammer on that Microsoft ticket, or maybe setting up a new user for that person, if they don't have anything else in that profile.

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    I got it.  Some processes were running under the user whose license has expired.

  • Suggested answer
    CMG001 Profile Picture
    CMG001 5 on at

    Having the same issue; what process were running?

  • Suggested answer
    gisiquei Profile Picture
    gisiquei Microsoft Employee on at

    Please consider to use "DevTools" (F12) -> Network feature or Fiddler tool to get more details of failure.

    Most like the message about license is not regarding the user executing the merge who has an eligible license, but other user called during this merge process who has no license anymore .

    + Sample of trace available when using Network feature from "DevTools" (F12):

    {error: {code: "0x8004d24b",…}} error: {code: "0x8004d24b",…} @Microsoft.PowerApps.CDS.ErrorDetails.ApiActivityIdKey: "<removed>" @Microsoft.PowerApps.CDS.ErrorDetails.ApiDepthKey: "1" @Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionCategory: "ClientError" @Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionHttpStatusCode: "400" @Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionMessageName: "UserNotAssignedLicense" @Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionSourceKey: "Step/Microsoft.Crm.Extensibility.ImageRetrievalStep" @Microsoft.PowerApps.CDS.ErrorDetails.ApiPluginSolutionNameKey: "System" @Microsoft.PowerApps.CDS.ErrorDetails.ApiStepKey: "<removed>" @Microsoft.PowerApps.CDS.ErrorDetails.ApiStepSolutionNameKey: "System" @Microsoft.PowerApps.CDS.HelpLink: "">go.microsoft.com/.../ @Microsoft.PowerApps.CDS.InnerError.Message: "The user with SystemUserId="<removed>" in OrganizationContext="<removed>" is not licensed, and its SystemUserAccessMode=0 is not either of (NonInteractive=4, SetupUser=1)" code: "0x8004d24b" message: "The user with SystemUserId="<removed>" in OrganizationContext="<removed>" is not licensed, and its SystemUserAccessMode=0 is not either of (NonInteractive=4, SetupUser=1)"

    + Based on above, you can check who is the "SystemUserId" mentioned and confirm if there is a valid license assigned or not.

    + In addition to that, you can identify which are the processes that the mentioned user are owner (workflows, Flows, actions, plug-ins, SLAs...) and reassign to a valid user.

    Finally, you can also leverage the option 'Reassign all records' available in the user's record in User entity, and assign all the records for a valid user.

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