Hi All,
My user has "Dynamics 365 for Customer Service Enterprise Edition" license assigned but when she is trying to make changes in any service request and save them, she is getting error: "You do not have a license to use Microsoft Dynamics 365". What could be the problem?
Thank you.
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Please consider to use "DevTools" (F12) -> Network feature or Fiddler tool to get more details of failure.
Most like the message about license is not regarding the user executing the merge who has an eligible license, but other user called during this merge process who has no license anymore .
+ Sample of trace available when using Network feature from "DevTools" (F12):
{error: {code: "0x8004d24b",…}} error: {code: "0x8004d24b",…} @Microsoft.PowerApps.CDS.ErrorDetails.ApiActivityIdKey: "<removed>" @Microsoft.PowerApps.CDS.ErrorDetails.ApiDepthKey: "1" @Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionCategory: "ClientError" @Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionHttpStatusCode: "400" @Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionMessageName: "UserNotAssignedLicense" @Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionSourceKey: "Step/Microsoft.Crm.Extensibility.ImageRetrievalStep" @Microsoft.PowerApps.CDS.ErrorDetails.ApiPluginSolutionNameKey: "System" @Microsoft.PowerApps.CDS.ErrorDetails.ApiStepKey: "<removed>" @Microsoft.PowerApps.CDS.ErrorDetails.ApiStepSolutionNameKey: "System" @Microsoft.PowerApps.CDS.HelpLink: "">go.microsoft.com/.../ @Microsoft.PowerApps.CDS.InnerError.Message: "The user with SystemUserId="<removed>" in OrganizationContext="<removed>" is not licensed, and its SystemUserAccessMode=0 is not either of (NonInteractive=4, SetupUser=1)" code: "0x8004d24b" message: "The user with SystemUserId="<removed>" in OrganizationContext="<removed>" is not licensed, and its SystemUserAccessMode=0 is not either of (NonInteractive=4, SetupUser=1)"
+ Based on above, you can check who is the "SystemUserId" mentioned and confirm if there is a valid license assigned or not.
+ In addition to that, you can identify which are the processes that the mentioned user are owner (workflows, Flows, actions, plug-ins, SLAs...) and reassign to a valid user.
Finally, you can also leverage the option 'Reassign all records' available in the user's record in User entity, and assign all the records for a valid user.
I got it. Some processes were running under the user whose license has expired.
Bummer, that definitely sounds like continuing to hammer on that Microsoft ticket, or maybe setting up a new user for that person, if they don't have anything else in that profile.
Tried that as well even in powershell. No Luck.
Have you deprovisioned her license and then re-added it? Maybe something didn't happen right the first time.
Yep, she does and the error is about licensing not about permissions.
Hi,
just to be sure does she have a security role in CRM?
Lol, I did.
So far they just kicked me from tech support to billing department and back.
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