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Hi All,
I need to have a grid on the case form which displays the logs of the records like status change ,record assigned in dynamics crm 2016 onpremise
same as below,
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You can also achieve this using workflow - Create workflow on field change of status and create a new record for your new custom entity where map fields like below.
Edited on === Execution time of the workflow
status = current status of the record
action = update/status change
etc etc.
Hi There,
You will have to probably create a plugin to achieve this functionality. You can take reference from here : https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/sample-audit-entity-data-changes
you can call the plugin on update or any other events you like and store the information in a custom entity. ( later show this entity record /fields on the current record)
However, you can very well utilize the out of the box audit feature - its just a matter of few more clicks from the navigation of the record.
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