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Need to Credit a Sales Order

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Posted on by Community Member Microsoft Employee

I have a sales order that was placed in house and it needs to be canceled/wiped off the books. There was never money collected on this order but this is what happened. The order went into an invoice status and is now showing up on the employees account in DAX. We tried to reverse the transaction but the transaction is too old to reverse. We initially created a Free Text invoice which we could see on the employees transactions in the customer detials module. We only accept credit cards so we had no idea how to actually apply the Free Text invoice to the sales orders so we reversed it. Then I went back to the sales order and went to Setup > Create credit note. I actually was reading posts on this site so I thought that is what I needed to do but now I'm not so sure and am stuck. Here are couple screen shots of what is going on:

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Mariano Gomez 26,225 on at

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RE: Need to Credit a Sales Order

Those are AX screens, but regardless, there should be a Returns Management Authorization (RMA) entry window or a standard sales return feature. You should be using that window.
Frank Hamelly | MVP... 4,029 Super User 2024 Season 2 on at

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RE: Need to Credit a Sales Order

What app are those screenshots from? That's not standard GP. Looks more like SalesPad.