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7Hi,
I've created a new Power Page Customer service portal
I've enabled in the Portal Timeline View both Email and Portal Comment to see it in the timeline
When the customer open a new case, the agent can answer using Case timeline with an email or creating a portal comment.
In Dynamics 365 Customer Service the agent using "New Portal Comment" or "New Email" uploading an image from own device:
After the portal comment is created and marked as complete, or email is sent I notice that images are not showed in the timeline in the portal page case detail in the timeline:
Email in the case timeline:
Portal comment in the case timeline:
Is there the possibility to show images in the timeline? If not, are there any alternative?
Best Regards
Vincenzo
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