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Hi,
Please help me in a scenario.
When a record status is A , than mail should be trigger every 24 hours until when Status will not convert into B.
When status is B, then mail should be trigger every 24 hours until when status will not convert into C
Basically i have to escalation 2 level .
Please suggest me best solution.
Hi,
Please see below screenshot on how to configure workflow for your requirement.
Main Workflow
Child Workflow
You can do the same for second status change.
Hi Altaf,
I think best option is a workflow that stops when your condition of status is met.
Trigger a workflow on status change, call 2 child workflows say P and Q. If the current status is A then call child workflow P and put a wait condition on P for 24 hour. After timeout check whether the status is still A , if so send escalation email and call the same workflow as child to run for next 24 hour. If status is changes then stop the workflow.
Same scenario for Workflow Q also
If found helpful, Please mark my answer verified.
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