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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Posted Purchase Invoic...
Small and medium business | Business Central, N...
Answered

Posted Purchase Invoice Loses Ship-To Name and Location Code

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Posted on by Lovisa LH 184

Dear Colleagues

I face the problem that when items are received and the Purchase Order is posted, the Ship-To Name and Location code that was on the PO does not appear on the Posted Purchase Invoice

Instead, our main office name as the Ship-To Name and our main warehouse Location Code.

This causes me a problem as i often need to pull out a list of orders that have been delivered directly from supplier to customer, these being Full Container Load of only one product.

I think that it should not be that way, and I suspect a previous modification has caused it but our development partner has not been able to fix it for over 8 months. So, my question is, is this normal for NAV 2018? Does the the Ship-To Name and Location Code usually appear on Posted Purchase Invoice as it was on the Purchase Order?

Thanks in advance for any help

Louise

  • Lovisa LH Profile Picture
    Lovisa LH 184 on at
    RE: Posted Purchase Invoice Loses Ship-To Name and Location Code

    Dear Zhu, thanks as always for good advice! Wish you a good day!

  • Lovisa LH Profile Picture
    Lovisa LH 184 on at
    RE: Posted Purchase Invoice Loses Ship-To Name and Location Code

    Thank you for renewing my hope here Inge!

  • Lovisa LH Profile Picture
    Lovisa LH 184 on at
    RE: Posted Purchase Invoice Loses Ship-To Name and Location Code

    Thank you for this confirmation and suggestion Daniele

  • Lovisa LH Profile Picture
    Lovisa LH 184 on at
    RE: Posted Purchase Invoice Loses Ship-To Name and Location Code

    Thank you for your fast response Mohana

  • Verified answer
    YUN ZHU Profile Picture
    YUN ZHU 73,696 Super User 2024 Season 2 on at
    RE: Posted Purchase Invoice Loses Ship-To Name and Location Code

    Hi, as mentioned by several experts above, this should be due to customization.

    Just adding some info.

    You can download and install the same version of NAV2018 as your current version, and then test it in the Demo database (Cronus).

    https://support.microsoft.com/en-us/topic/released-cumulative-updates-for-microsoft-dynamics-nav-2018-c469ba91-ee7a-ec06-e72a-6c8e331ea978

    Hope this helps.

    Thanks.

    ZHU

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    RE: Posted Purchase Invoice Loses Ship-To Name and Location Code

    The way you describe that you want the system to work is the systems default behavior. So I think you are totally correct when you suspect a customization earlier put into you system to be the root cause of the behavior you see.

    Your partner should be able to debug and figure out what is causing this customized behavior.

    If there is a lot of custom code in your system it might take some time to figure it out but it should definitely be possible.

  • Verified answer
    DAnny3211 Profile Picture
    DAnny3211 9,272 Super User 2024 Season 1 on at
    RE: Posted Purchase Invoice Loses Ship-To Name and Location Code

    hi

    in Dynamics NAV 2018, it is expected that the Ship-To Name and Location Code on the Purchase Order will carry over to the Posted Purchase Invoice. This functionality is essential for the accurate tracking of inventory and order fulfillment. It is possible that a customization or modification made by your development partner may have caused the issue you are experiencing.

    To resolve the issue, I would recommend working with your development partner to review any customizations or modifications made to the Purchase Order and Purchase Invoice forms. They may need to update the code to ensure that the Ship-To Name and Location Code is carried over correctly from the Purchase Order to the Posted Purchase Invoice.

    Additionally, you may want to review your inventory and order fulfillment processes to ensure that they are aligned with your business requirements and best practices. This can help to identify any other areas where the system may not be functioning as expected and allow for appropriate modifications or customizations to be made.

    DAniele

  • Verified answer
    Mohana Yadav Profile Picture
    Mohana Yadav 59,139 Super User 2024 Season 2 on at
    RE: Posted Purchase Invoice Loses Ship-To Name and Location Code

    No, it is not normal and your development partner needs to fix it.

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